Frequently asked questions

Choose a service, city and visit type, then explore available profiles. Working hours do not confirm an appointment.

Try changing the service, city, district or visit type. Availability depends on published profiles and each professional’s coverage. A city suggestion is not confirmation of service coverage.

Online payment is not currently enabled for Saudi requests, and no deposit is collected. Do not pay to confirm a provisional request.

No. A Saudi request is provisional, even if the provider provisionally accepts it. It is not a confirmed booking.

Review request status and messages in your account on the Saudi page. If Cancel request is available for an active request, choose it and confirm. Contact Support for changes or if the action is unavailable. The current Saudi flow does not edit confirmed bookings.

Mobile numbers are verified by SMS. SaRose administration then reviews business, service and profile details before approval and may request further information or documents. Publication requires the owner’s consent, review and approval. SMS verification alone is not professional approval, and profile approval does not guarantee availability.

A parent or legal guardian requests the child’s service, communicates with the professional and checks age suitability and attendance requirements. Do not create an account in a child’s name below the selected country’s minimum account age.

Choose an independent professional or salon account, verify your mobile, then add services, prices, coverage and working hours and prepare your profile for review. Registration does not automatically approve or publish it.

Internal appointments, client records, services, photos, point of sale, inventory and reports are available. Staff and resource management are for salons. Collections are recorded manually and do not execute online payments. Internal receipts are not electronic tax invoices.

Use Requests and Messages in your workspace. Provisional request communication is limited to predefined questions and replies. Provisional acceptance does not confirm a booking or create a payment obligation.

The approved version stays published while changes are reviewed. Withdrawing and saving publication consent hides it immediately. Account suspension can also remove public availability.

Open Settings in your workspace and set city, districts and visit types. Profile changes are reviewed before publication.

The first 100 approved Saudi professionals or salons receive 90 days without platform commission, starting with the first completed SaRose booking after booking activation. Afterwards, and without offer eligibility, the standard rate is 10% on the service portion of completed SaRose bookings, with no monthly subscription. Internal appointments and provisional requests do not start the offer. See Pricing for eligibility and details.